One of the most fulfilling employer training programs I did last year was Empathy In the Workplace. Another name for it is Sensitivity Training. You know, when employee's need to think before they speak and say something that either offends someone or makes them depressed. In my clients case they had an employee who did both to the point that the employee was no longer allowed to go to their clients office until they had proof that he had been through some sensitivity training. Here are the objectives for the program I developed: Empathy In the Workplace Learning Objectives: Increased understanding, insight and self-awareness about ones’ own behavior and its impact on others, including the ways in which others interpret one’s behavior. Increased understanding and sensitivity about the behavior of others, including better interpretation of both verbal and nonverbal clues, which increases awareness and understanding of what the other person is thinking and feeling. Bett
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